The Official Google Blog

Plan ahead: Document and share your health wishes with Google Health

2009-07-16T09:00:00.000-07:00

Do you have medical records gathering dust in a pile somewhere? As a doctor and nurse on the Google Health team, we've both had a lot of experience working directly in the healthcare system, with all the bills, insurance forms and other paper documents that come with it. We know from firsthand experience how burdensome all of these documents can be and we would like to reduce the unnecessary use of paper in patient care. As a step in that direction, Google Health recently added a feature which allows patients to upload scanned paper documents to their Google Health profile for safe storage and easy sharing.

One of the most important documents you may want to store and share in Google Health is an "advance directive." An advance directive allows you to determine your end-of-life wishes so that your family and doctor can honor them if you get sick and are unable to communicate. The decision to sign an advance directive is an important and personal one, and Google Health now makes it a little bit easier. Google Health is now working with a leading advance directive provider, Caring Connections, that provides a free, downloadable form customized for all 50 states. To complete your form, download it, print it out, complete it, scan it, and upload it to Google Health. Once you've uploaded the signed form, Google Health makes it easy to share it with your caregiver.

We hope someday we'll move beyond paper, but until then Google Health can help you store your paper medical records electronically, including an advance directive, in one safe place.

Posted by Julie Wilner, R.N., Program Manager, Google Health & Roni Zeiger, M.D., Product Manager, Google Health

Submit your ideas to change the face of broadband

2009-07-16T07:07:00.000-07:00

Have an idea for how to expand high-speed Internet access across the United States? Here's your chance to have your voice heard.

Under the terms of the recent economic stimulus package, the Federal Communications Commission must deliver to Congress a National Broadband Plan by February 2010. Several weeks ago, we laid out Google's vision for how to make broadband Internet available and affordable for every American — and hundreds of others have already submitted comments of their own.

The FCC has called for "maximum civic engagement" in developing a broadband strategy, and we're hoping to help them to achieve just that.

We've teamed up with the New America Foundation to launch a Google Moderator page where you can submit and vote on ideas for what you think the Commission should include in its National Broadband Plan. Two weeks from now we'll take the most popular and most innovative ideas and submit them to the official record at the FCC on your behalf.

Google and the New America Foundation agree that public participation in this process is critical. Expanding access to broadband has the potential to transform communities across the country, spark economic growth, and restore American competitiveness. Now that the Commission has officially opened this proceeding, and with a new Chairman at the helm, we think it's time to give people the opportunity to learn about the issue and to weigh in with their thoughts. And as the process continues to unfold at the FCC, we'll keep you informed of additional ways to share your views and voice your ideas to the agency.

So do you have any good ideas? Submit them today on Google Moderator — and you just might help change the face of broadband in the United States.

Posted by Richard Whitt, Washington Telecom and Media Counsel

Introducing a collection of favorite places from around the world

2009-07-15T13:37:00.000-07:00

We on the Google Maps team are committed to organizing all the local places and businesses that can be found online, from a design shop in New York City, to an architectural bookstore in San Francisco, to a cabaret in London. To show you the range of all this interesting local information, we've teamed up with local experts around the world to share some of their favorite places.

Culinary expert and chef Alice Waters has shared her favorite places for organic and sustainable food in San Francisco and the Bay Area, including places like Blue Bottle Cafe, whose coffee Alice serves at Chez Panisse in Berkeley, and Bi-Rite Creamery, where you can find salted caramel ice cream.

Iwona Blazwick, director of the Whitechapel Gallery in London, has shared her favorite places to experience art in London, from the Tate Modern for contemporary art to Curzon Soho cinema, where you can catch the latest independent film releases.

Vladimir Spivakov, artistic director and principal conductor of the State chamber orchestra Moscow Virtuosi and the National Philharmonic of Russia, has shared his favorite places to hear and appreciate theater and music in Moscow, from the Moscow Conservatory, where he studied, to the historic Maly Theater, the oldest theater in Moscow.

With this project we also hope to send a friendly message to local businesses — people are looking online for local information, and you should be here. Timothy Childs, Founder and Chief Chocolate Officer of TCHO in San Francisco, shares his perspective on using online tools to build and grow:

"TCHO is all about using appropriate technology, to make high quality chocolate and experiences for our customers. As our start-up moves to early growth stage, we are now using tools like Google Maps and the Local Business Center to reach customers and to continue building our business."

It's estimated that 80% of U.S. Internet users use web search to find restaurants, stores and other local businesses, and yet only about half of local businesses currently have a website. By working with local experts to highlight the power of the web, we're encouraging local business owners to build out their online presence. If you're a business owner looking to get online, have a look at the Google Local Business Center.

To browse the full collection of favorite local businesses and places, visit google.com/favoriteplaces or m.google.com/fav from your phone's browser.

Special thanks to all the participants and partners around the world who helped to make this project possible, including United Airlines, NYC & Company, Time Out and Le Figaro.

Posted by Michaela Prescott and Katie Mandel, Product Marketing, Google Maps

Google Voice mobile app for Blackberry and Android

2009-07-15T08:03:00.000-07:00

It’s been an exciting few months since we announced Google Voice. The feedback from early users has been terrific, and the requests for invites have been flowing in. We started sending invites a few weeks ago and will keep sending them daily.

At the same time, we continue to improve the service and address your requests and feedback. Among the most requested features are tools to make placing outgoing calls from your Google Voice number easier. So today, we’re pleased to announce a Google Voice mobile app for Blackberry and Android.

Previously, to place a call using Google Voice, you had to dial your own Google Voice number from your cell phone or use the Quick Call button online. With this new mobile app, you can make calls and send SMS messages with your Google Voice number directly from your mobile phone. The app is fully integrated with each phone’s contacts, so you can call via Google Voice straight from your address book.

From the mobile app, you can:

Access your voicemail: read message transcripts, follow along with "karaoke-style" playback of messages, read SMS messages sent to your Google Voice number (even if your phone doesn't receive SMS messages) and access your call history
Place calls that display your Google Voice number from your address book, the app dialer (Blackberry) or the native dialer (Android)
Send SMS messages that display your Google Voice number
Place international calls at low rates

See how it works in the following video:

You can download the app from the Google Voice mobile site at m.google.com/voice. It's also available in Android Market — just search for "Google Voice."

And for those of you who don't have a Blackberry or an Android-powered device, we have a mobile web version of the Google Voice site (accessible by typing www.google.com/voice into your mobile browser) that allows you to access Google Voice features.

You'll need a Google Voice account to use the mobile application. Currently, Google Voice is only available in the U.S. If you'd like to check it out, request an invite here.

Posted by Vincent Paquet, Google Voice Team and Marcus Foster, Google Mobile Team

Google Friend Connect speaks more languages

2009-07-14T08:01:00.000-07:00

We know that there are millions of sites using Google Friend Connect to build a community around their content and they come in a variety of languages. With site owners and visitors from all over the world, the integration of services like Netlog and orkut and the worldwide adoption of OpenSocial, supporting additional languages has been a priority for the team. Today, we're happy to announce that Friend Connect is now available in 47 new languages.

This means you'll start seeing Friend Connect gadgets in languages such as French, German, Italian, Spanish, Chinese, Japanese, Hindi and Portuguese. Site owners simply set the language of their site and Friend Connect will automatically render the gadgets in that language.

To learn more about this and other recent improvements to Friend Connect, visit our Social Web Blog.

Posted by Mendel Chuang, Product Marketing Manager, Google Friend Connect

Google accounts on Twitter

2009-07-11T16:01:00.000-07:00

Like lots of you, we've been drawn into Twitter this year. After all, we're all about frequent updates ourselves, and there's lots happening around here that we want to share with you. Of course, we enjoy watching, and contributing to, the tweetstream (we hope you find our tweets useful, too). Because there are many programs and initiatives across the company, we've got a number of active accounts. Here's a list of the current ones. We'll update this list from time to time.

twitter.com/Google - our central account
twitter.com/Blogger - for Blogger fans
twitter.com/GoogleCalendar - user tips & updates
twitter.com/GoogleImages - news, tips, tricks on our visual image search
twitter.com/GoogleNews - latest headlines via Google News
twitter.com/GoogleReader - from our feed reader team
twitter.com/GoogleVoice - updates & info on Google Voice*
twitter.com/iGoogle - news & notes from Google's personalized homepage
twitter.com/GoogleStudents - news of interest to students using Google
twitter.com/YouTube - for YouTube fans
twitter.com/YouTubeES - en Espanol
twitter.com/GoogleAtWork - solutions for IT and workplace productivity

Geo-related
twitter.com/SketchUp - Google SketchUp news
twitter.com/3DWH - SketchUp's 3D Warehouse
twitter.com/Modelyourtown - 3D modeling to build your favorite places
twitter.com/EarthOutreach - Earth & Maps tools for nonprofits & orgs
twitter.com/GoogleEarth - updates from the Google Earth team*
twitter.com/GoogleMaps - uses, tips, mashups
twitter.com/GoogleSkyMap -Android app for the night sky

Ads-related
twitter.com/AdSense - for online publishers
twitter.com/AdWordsHelper - looking out for AdWords questions and tech issues
twitter.com/AdWordsProSarah - Google Guide for AdWords Help Forum
twitter.com/GoogleAnalytics - insights for website effectiveness
twitter.com/GoogleAdBuilder - re building display ads
twitter.com/GoogleAdManager - info on managing online ads & inventory*
twitter.com/GoogleAffiliate - info for publishers from Google network advertisers*
twitter.com/GoogleRetail - for retail advertisers
twitter.com/GoogleTVAds - info on our digital system for more measurable TV advertising*
twitter.com/TechnologyUK - for U.K. tech advertisers
twitter.com/UKretail - for U.K. retail advertisers
twitter.com/creativesandbox - for advertising agencies*
twitter.com/InsideAdWordsDE - for German AdWords customers
twitter.com/GoogleAgencyDE - for German ad agencies
twitter.com/AdSensePT - info for Portuguese-language publishers
twitter.com/AdWordsRussia - AdWords news & tips in Russian
twitter.com/DentroDeAdWords - Spanish updates from the Inside AdWords blog
twitter.com/AdWordsAPI - AdWords API tips

Developer & technical
twitter.com/GoogleResearch - from our research scientists
twitter.com/GoogleWMC - Google Webmaster Central
twitter.com/GoogleCode - latest updates for Google developer products
twitter.com/GoogleData - Data APIs provide a standard protocol for reading and writing web data
twitter.com/app_engine - web apps run on Google infrastructure
twitter.com/DataLiberation - our initiative for complete import/export of all data
twitter.com/GoogleMapsAPI - about using Google Maps embedded in websites
twitter.com/GoogleIO - Google's largest annual developer event

Culture, People
twitter.com/googletalks - notes from our @Google speaker series
twitter.com/googlejobs - the voice of Google recruiters

Country or Region
twitter.com/googlearabia - news from the Google Arabia Blog*

twitter.com/googledownunder - Google activities in Australia & New Zealand
twitter.com/googlebrasil - News & info for Brasil*
twitter.com/GoogleDE - Google in Germany
twitter.com/GoogleKorea - News & notes in Korean*

twitter.com/GoogleLatAm - Latin America (en Espanol)
twitter.com/GooglePolicyIt - Notes on Google policy issues in Italy

Update: Additions indicated by *

Posted by Karen Wickre, Google Blog & Twitter Team

Google tips for recent grads

2009-07-10T14:24:00.000-07:00

Summer has arrived, and that means graduation. Our hearty congratulations to the class of 2009! Now that you've packed up your dorm room and picked up your diploma, what's next? This transitional time between college and "the real world" can be a bit chaotic. Luckily, we have some tools that can help you get organized as you start the next chapter in your life. We're posting tips and tricks for newly graduated students in our summer series, Grad Tips, running on the Google for Students Blog. The series is a few posts in — look for more tips over the next couple of months!

Posted by Joyce Sohn, Google Apps Team

How to steer clear of money scams

2009-07-10T11:06:00.000-07:00

This post is the latest in an ongoing series on how to stay safe online. - Ed.

As the designated tech support person for my immediate family, I'm used to getting calls about issues like browser crashes and confusing websites. But recently my mom called to ask about something she saw online that said Google would pay her thousands of dollars to work from home with no experience required. She didn't buy it, but she did want to ask — is this for real?

My mom was right to be skeptical. In the current economic downturn, a lot of people are looking for ways to make extra money. Unfortunately, some unsavory characters see this trend as an opportunity to trick unsuspecting people with scams and elaborate get-rich-quick schemes. We're seeing disturbing cases in which websites, emails and advertisements claim that you can make large amounts of money from home with very little effort using Google products and services. They're designed to look like they were written by a regular person, just like you, who stumbled across an amazing opportunity to make their monetary dreams come true. What they don't tell you clearly is that Google is not affiliated with these sites and that they may add extra charges to your credit card or misuse your personal information.

To be clear, we are proud to say that many companies and individuals do legitimately make money placing ads on their websites with Google AdSense or participating in programs like the Google Affiliate Network. Creating a successful website is hard work — successful sites earn their money by writing compelling content, developing useful applications and maintaining vibrant user communities. Any claim that you can skip all of that and make just as much money by posting links, using a secret system, or running a kit to generate websites should be treated with a heavy dose of skepticism.

Spammers attempt to reach users by generating hundreds of webpages and sending out a flood of spam emails, sometimes even buying advertisements on reputable websites. Their sites also target other popular Internet companies. They may include family photos pilfered from another site or a picture of a check they supposedly received. Spammers use a wide range of techniques that try to slip past automatic filters to get to you. At Google, we work hard to protect users from these schemes by using a combination of automated and manual tools that remove them from our search index and ad network. However, scams target many companies and appear in various places around the web, so we all need to work cooperatively. Google collaborates with various government and non-governmental consumer protection agencies, such as the Federal Trade Commission, that are investigating these types of schemes further.

How to identify scams and other schemes

In general, if it looks too good to be true, it probably is. Here are some pointers on what to look out for:

Before you fill out a form or give someone a credit card, do a web search to see what other people are saying about the company and its practices.

Be wary of companies that ask for upfront charges for services that Google actually offers for free. Check out our business solutions page before writing a check.

Always read the fine print. Watch out for get-rich-quick schemes that charge a very low initial fee before sneaking in large reoccurring charges on your credit card or bank account.

Google never guarantees top placement in search results or AdWords — beware of companies that claim to guarantee rankings, allege a special relationship with Google, or advertise a "priority submit" to Google. There is no priority submit for Google. In fact, the only way to submit a site to Google directly is through our Add URL page or through the Sitemaps program — you can do these tasks yourself at no cost whatsoever.

Be wary of anything resembling a pyramid scheme, where you make commissions by recruiting more participants.

Some sales pitches use the word "Google" or other trademarks right in their name with targeted phrases like "cash," "pay day," "money," "secrets," "home business," etc. If you can't find it on our list of Google products or on the business solutions page, don't trust it.

Look for third party verification. Scammers can easily cut-and-paste images to plaster a site with "as seen on TV," "five-star reviews" and the logos of well-known news channels. Products that have really been recommended by experts and fellow users typically contain links from legitimate news sites and multiple user review sites.

Reserve the same skepticism for unsolicited email about making money with Google AdWords as you do for "burn fat at night" diet pills or requests to help transfer funds from deposed dictators. In general, be wary of offers from firms that email you out of the blue. Amazingly, we get these spam emails too:

"I visited your website and noticed that you are not listed in most of the major search engines and directories..."

Google is not running a lottery, and we have not picked your email address to win millions of dollars. Don't give out your bank account details via email in anticipation of a big jackpot.

What you can do

If you've been ripped off, or suspect others are, report the site and file a complaint with the appropriate agency.

If you come across many sites with duplicate content or common templates intended to direct users to the same product or scheme, please let us know with a spam report.

If you've been contacted to place suspicious links on your site for money, let us know with the paid link report form. If you have your own website or are in charge of advertising on a site, think carefully before accepting ads or entering into affiliate programs that will lead your users to schemes like those mentioned above.

If your site's forums or comment sections have been spammed with fake offers of fabulous financial gain, you may need to take steps to fight comment spam. Spammers will take advantage of any user-generated content sections of your site, and will even generate thousands of fake user profiles to try to slip under the radar.

If you receive suspicious messages that claim to be from Google, these may be phishing attempts. Please report them to phishing@google.com.

Posted by Jason Morrison, Search Quality Team

Special Ghana site for President Obama's visit

2009-07-10T10:40:00.000-07:00

In recognition of President Obama's visit to Ghana, we've worked with the Ministry of Tourism in that country on a special site detailing his stops at cultural and historical landmarks using Google Earth and Maps. Read all about it on our Google Africa Blog.

Posted by Karen Wickre, Google Blog Team

Seeing the world with improved Google Search results

2009-07-10T07:57:00.000-07:00

As an avid traveler, I know how helpful it can be to see a map when searching for a location on Google. Using our Universal Search technology, we have provided maps in our search results for more than two years. However, as any traveler could tell you, knowing the geographical location of a place is only part of the story. It's often just as valuable to get a sense of what the place is like, and there's no better way to do that than by looking at images of some of its most important sights.

Now, when you search for locations using Google Search, you may see pictures from that place alongside a map. You can click on any of those images to go to the photos layer on Google Maps where you can browse many more geo-tagged photos.

So if you searched for [Paris], you'd see:

Here's [Yellowstone National Park]:

We think this is a great way to get a better sense of a location as well as get a taste of some of the great user-contributed photos that await on Google Maps. We hope you'll have a fun time exploring!

Posted by Lingyun Liu, Software Engineer

Find Creative Commons images with Image Search

2009-07-09T09:47:00.000-07:00

Let's say you're a blogger. You've just returned from a trip to New York City, and you're writing a post on New York landmarks. You want to illustrate your travel guide with an image — as the saying goes, a picture is worth a thousand words. It's easy to find images of New York online. But you want to make sure that you don't use images without the permission of their owners, and you can't afford licensing fees for professional photographers.

Today, we're launching a feature on Image Search to help you find images that you can use for free, while respecting the wishes of artists and creators. This feature allows you to restrict your Image Search results to images that have been tagged with licenses like Creative Commons, making it easier to discover images from across the web that you can share, use and even modify. Your search will also include works that have been tagged with other licenses, like GNU Free Documentation license, or are in the public domain.

"New York's Liberty Island - Statue of Liberty and Seagull", David Paul Ohmer, Flickr

This feature also helps artists who want their images to be discovered and reused across the web — on their own terms. Creative Commons licenses allow artists to specify the ways others may use their work. Artists can license their images for general reuse, or for noncommercial reuse only. They can also decide whether or not to grant people the right to modify or remix their images. Once they've chosen to make their work available online under these terms, Google Images helps people start to find and use it.

Shiroi Hane, PicasaWeb

To enable this feature, go to our advanced image search page. Under the "Usage rights" section, you can select the type of license you'd like to search for, such as those marked for reuse or even for commercial reuse with modification. Your results will be restricted to images marked with CC or other licenses. Once you confirm the license of the image and make sure that your use will comply with the terms of the license (such as proper attribution to the image's owner), you can reuse the image. Some of you may already see these options, and we'll be rolling this feature out to everyone throughout the day.

"Red squirrel with pronounced winter ear tufts in the Dusseldorf Hofgarten", Ray Eye, Wikimedia Commons

There's some fine print, of course. This feature identifies images that are tagged with licenses that authorize reuse. You'll still have to verify that the licensing information is accurate. We can help you take the first step towards finding these images, but we can't guarantee that the content we linked to is actually in the public domain, or available under the license.

We believe that we've made it easier for people to find images they can use while helping artists who've made their images available under these licenses to gain exposure for their work. So try it out, and let us know what you think.

Posted by Lance Huang and George Ruban, Software Engineers

Designing useful mobile services for Africa

2009-07-08T11:18:00.000-07:00

Last week, we announced a suite of SMS services in Uganda, a country where someone's first experience of the Internet is far more likely to be on a mobile device rather than a PC. We are really excited about this project in part because it is the result of more than a year of true user-centered research and design. We knew we wanted to build useful mobile services tailored to the needs of people in sub-Saharan Africa, but how could we find out what people want from the Internet when they don't have access to it already? What would people who had never used search before want to search for if we gave them a mobile phone and said "Ask any question you like"?

In early 2008 we set out with colleagues from Google.org, Grameen Applab and MTN (a network carrier in Uganda) with this challenge in mind. Our research needed to be able to assess the feasibility of delivering information via mobile in Uganda as well as evaluate the content "appetites" of local people. Since no search engine existed for testing, we did the next best thing: We decided to mimic the experience of using a search engine using human experts.

First, we trained a multilingual team to act as user researchers in 17 carefully selected locations across the country. In each place, they introduced themselves to a cross section of people they met and invited them to participate in a free study that would help create useful services for Ugandans. If the person agreed, the researcher handed them a mobile phone and encouraged them to write a text message containing a question they wanted to know the answer to. (If people had their own phone, we reimbursed them with phone credit.) The text message was then routed to a control room we'd set up in Kampala where a human expert read the text message, typed a response, and sent it back via SMS to the person who asked the question. In the meantime, the interviewer observed and recorded the participant's user experience. This allowed us to record rich qualitative data from hundreds of interviews in just a few days, and to collect quantitative data from hundreds of search queries.

Trying mobile search for the first time

Last week's launch of SMS services in Uganda is the direct result of this research — it's based on listening to what people want and finding a way to get it to them. Our research enabled us to observe first-hand how people instinctively wanted to interact with a mobile phone. We let people select the language they wanted to use. We gained deep insights into the way people formulate their questions and what questions really matter to them. On top of that, we saw the excitement on people's faces when they got their first-ever search results, and we realized that some of the information we could deliver to these users, such as health information, has the power to truly change lives. These new services in Uganda are just one step on the path to providing information to people who have little or no access to the web. This research will help us as we continue to develop more services to increase access to information all around the world.

Posted by Sian Townsend, Mobile User Experience Researcher, and Charles Warren, Mobile User Experience Design Manager

Introducing the Google Chrome OS

2009-07-07T21:37:00.000-07:00

It's been an exciting nine months since we launched the Google Chrome browser. Already, over 30 million people use it regularly. We designed Google Chrome for people who live on the web — searching for information, checking email, catching up on the news, shopping or just staying in touch with friends. However, the operating systems that browsers run on were designed in an era where there was no web. So today, we're announcing a new project that's a natural extension of Google Chrome — the Google Chrome Operating System. It's our attempt to re-think what operating systems should be.

Google Chrome OS is an open source, lightweight operating system that will initially be targeted at netbooks. Later this year we will open-source its code, and netbooks running Google Chrome OS will be available for consumers in the second half of 2010. Because we're already talking to partners about the project, and we'll soon be working with the open source community, we wanted to share our vision now so everyone understands what we are trying to achieve.

Speed, simplicity and security are the key aspects of Google Chrome OS. We're designing the OS to be fast and lightweight, to start up and get you onto the web in a few seconds. The user interface is minimal to stay out of your way, and most of the user experience takes place on the web. And as we did for the Google Chrome browser, we are going back to the basics and completely redesigning the underlying security architecture of the OS so that users don't have to deal with viruses, malware and security updates. It should just work.

Google Chrome OS will run on both x86 as well as ARM chips and we are working with multiple OEMs to bring a number of netbooks to market next year. The software architecture is simple — Google Chrome running within a new windowing system on top of a Linux kernel. For application developers, the web is the platform. All web-based applications will automatically work and new applications can be written using your favorite web technologies. And of course, these apps will run not only on Google Chrome OS, but on any standards-based browser on Windows, Mac and Linux thereby giving developers the largest user base of any platform.

Google Chrome OS is a new project, separate from Android. Android was designed from the beginning to work across a variety of devices from phones to set-top boxes to netbooks. Google Chrome OS is being created for people who spend most of their time on the web, and is being designed to power computers ranging from small netbooks to full-size desktop systems. While there are areas where Google Chrome OS and Android overlap, we believe choice will drive innovation for the benefit of everyone, including Google.

We hear a lot from our users and their message is clear — computers need to get better. People want to get to their email instantly, without wasting time waiting for their computers to boot and browsers to start up. They want their computers to always run as fast as when they first bought them. They want their data to be accessible to them wherever they are and not have to worry about losing their computer or forgetting to back up files. Even more importantly, they don't want to spend hours configuring their computers to work with every new piece of hardware, or have to worry about constant software updates. And any time our users have a better computing experience, Google benefits as well by having happier users who are more likely to spend time on the Internet.

We have a lot of work to do, and we're definitely going to need a lot of help from the open source community to accomplish this vision. We're excited for what's to come and we hope you are too. Stay tuned for more updates in the fall and have a great summer.

Update on 7/8/2009: We have posted an FAQ on the Google Chrome Blog.

Posted by Sundar Pichai, VP Product Management and Linus Upson, Engineering Director

Google Apps is out of beta (yes, really)

2009-07-07T08:02:00.000-07:00

We're often asked why so many Google applications seem to be perpetually in beta. For example, Gmail has worn the beta tag more than five years. We realize this situation puzzles some people, particularly those who subscribe to the traditional definition of "beta" software as not being yet ready for prime time.

Ever since we launched the Google Apps suite for businesses two years ago, it's had a service level agreement, 24/7 support, and has met or exceeded all the other standards of non-beta software. More than 1.75 million companies around the world run their business on Google Apps, including Google. We've come to appreciate that the beta tag just doesn't fit for large enterprises that aren't keen to run their business on software that sounds like it's still in the trial phase. So we've focused our efforts on reaching our high bar for taking products out of beta, and all the applications in the Apps suite have now met that mark.

Gmail, Google Calendar, Google Docs and Google Talk — both enterprise and consumer versions — are now out of beta. "Beta" will be removed from the product logos today, but we'll continue to innovate and improve upon the applications whether or not there's a small "beta" beneath the logo. Indeed, today we're also announcing some other Google Apps features that we think will appeal to large enterprises: mail delegation, mail retention and ongoing enhancements to Apps reliability.

We have much more in store, and IT managers can read more about how to make the switch to Apps in our Microsoft Exchange and Lotus Notes resource centers. One more thing — for those who still like the look of "beta", we've made it easy to re-enable the beta label for Gmail from the Labs tab under Settings.

Posted by Matthew Glotzbach, Director, Product Management, Google Enterprise

New Blog Search tools: Feeds, Hot Queries and Latest Posts

2009-07-02T11:50:00.000-07:00

Ever since the new Google Blog Search homepage launched, we've been fielding requests for a myriad of different features. Today we're happy to announce the launch of our most requested feature: RSS and Atom feeds. Simply click on the links under "Subscribe" in the left-hand column of the Blog Search front page to subscribe to any topic or story in any feed reader, like Google Reader.

If you don't use a feed reader, we're also offering an iGoogle gadget that lets you embed the Blog Search front page right inside of your iGoogle page or any other page where iGoogle gadgets are accepted. You can browse topics and drill into stories from within the widget, and you can customize the gadget to choose which topics you want to follow.

With these new ways to read Blog Search stories, you might think our homepage was going unloved, but not to worry. We've also added two new features to the Blog Search homepage to better help you discover what people are talking about right now on the web: Hot Queries and Latest Posts.

Hot Queries lists searches currently popular in Blog Search — it's an easy way to quickly dive into the trending points of conversation on the web. Latest Posts, on the other hand, shows new posts from popular blogs. While Hot Queries highlights what people are looking for, Latest Posts lets you find out about stories even before people start searching for them.

There's a lot of great, fresh content being published in blogs every day. We hope these new features help you discover more of it, faster.

Posted by Akshay Patil, Software Engineer, & Dylan Casey, Product Manager

The evolution of Gmail labels

2009-07-01T12:03:00.000-07:00

I love labels in Gmail. Most email programs use folders, which only let me put mail in one place at a time. With labels, I can organize mail in multiple ways. Combined with filters to automatically label incoming messages, Gmail offers powerful ways to organize email.

When I joined the Gmail team, I was surprised to learn that only 29% of Gmail users had created any labels. At first, I thought perhaps conversation threading and search made the need to organize our mail less important. But when we talked to people who use Gmail, we got a different story. People often asked us to add folders to Gmail, assuming no system of organization existed. As one person said in a usability study, "What are labels... and where are my folders?"

We realized that if you didn't know about labels, it would be easy to assume Gmail had no way to organize your mail. Not only were "labels" unfamiliar, they were kind of hidden. So, we set out to make labels more accessible, as well as more powerful. Most of the changes have been in Gmail for a while, but we're adding some new features today. We thought you'd enjoy a peek at the method to our madness.

The first thing we did was make labels look more like the sticky notes you use in real life. Making the interface mimic things you interact with outside the computer can sometimes improve ease of use.

We also made it easier to remove a label from an open conversation:

Then we worked on the actions you take to apply and remove labels. Before, to put a label on a message, you had to look under "More actions> Apply label." Not only was this option hidden in a generic menu, but the language wasn't what people are familiar with when it comes to organizing mail. We explored several alternatives:

We also learned that if we made labels sound too much like folders, people got confused. For instance, while "Copy to" and "Add to" were easy to use, these terms made people think they were creating multiple copies of a message. "Move to" was familiar but didn't lead people to think they were creating copies. And people seem to have picked it up fast! Since the launch of the new menu buttons in March, we're seeing a 50% increase in new Gmail users trying labels in their first 2 weeks. And overall usage of the "Move to" menu surpassed that of the "Labels" menu within 7 weeks of launching:

For our latest set of changes, we looked at how you access labels on the left side. In other email applications, folders get the royal treatment and are given a seat at the top near your inbox. But in Gmail, labels were stuck in a box below Chat — almost like we were telling people, "you don't want to use these." In testing, we discovered that it worked best to remove the terminology altogether and just place custom labels right under the system labels (e.g. "Inbox"):

The last step was to add drag-and-drop. Now, you can drag mail into a label, or even drag a label directly onto a message:

Making it easier to process and organize your mail requires more than just labels, but we hope these changes start to improve the process. We have much more in store, so stay tuned and keep the feedback coming.

Posted by Michael Leggett, Gmail User Experience Designer

What we've learned about spam

2009-07-01T09:15:00.000-07:00

Blended threats. Payload viruses. Spam. If you're one of the more than 15 million people whose work email is protected by Postini's email security products, we hope you don't spend a lot of time thinking about these things. And if we're doing our job right, they certainly shouldn't be showing up in your inboxes. But we process more than 3 billion business emails per day for our customers, culling the spam, viruses, and other threats out, so we do think about this stuff. A lot.

On occasion, we like to share some of what we've learned, so that those of you who are interested can see what spammers are up to. If you're one of those people, head over to our Enterprise Blog for an update on spam trends over the past few months.

Posted by Ellen Leanse, Google Enterprise team

Toolbar, now with advanced translation

2009-06-30T18:06:00.000-07:00

If you saw this text on a webpage, how would you figure out what it means?

Если вы читаете этот текст, вы, вероятно, уже говорите по-русски. Однако миллионы людей не знают русского и не могут прочитать миллионы русскоязычных веб-страниц.*

You would likely need to translate manually via our language tools or in Toolbar. Today we're excited to announce that translations will be even easier with the newest release of Google Toolbar for Internet Explorer. We have been working with the Translate team to make translations a faster and more integrated part of your browsing experience.

The Translate feature automatically detects if the language of a webpage you're on is different from your default language setting and allows you to translate it. With one click, you can now instantly translate the page and all of its text will appear in the new language.

Language detection happens only on your computer, so no information is sent to Google until you choose to translate a page. You can find more details about how the feature works in our help center.

If you go to another page in the same language, you will continue to see translations rather than have to translate one page at a time. And if the page has dynamic content, like Google Reader, you will get translations in real-time. Finally, if you frequently translate pages in the same language, Toolbar will let you translate that language automatically without any extra clicks in the future.

The new Translate feature is available in all international versions of Toolbar, including English, and the translation service supports 41 different languages: Albanian, Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Maltese, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian and Vietnamese.

Download Google Toolbar for Internet Explorer to try it out for yourself. We'll add this feature to Toolbar for Firefox soon, too.

* In case you don't speak Russian, we translated the paragraph above for you using our translation engine:

If you are reading this text, you probably already speak in Russian. However, millions of people do not know Russian and cannot read the millions of Russian-language webpages.

Posted by Jerry Tang and Dick Sites, Software Engineers

Celebrating Gay Pride 2009

2009-06-30T11:36:00.000-07:00

All around Google, we're proud of our work, our culture and, most importantly, our people. In the spirit of celebration, this spring and summer Googlers have participated in Pride celebrations in Tel Aviv, New York, Zürich, San Francisco and many other cities around the world. Pride is a time for the LGBT* community along with families, friends and supporters to stand up for equality, and to honor those who paved the way for us to express sexual orientation and gender identity openly.

In the U.S., this year's celebration is historically important: it's the 40th anniversary of the Stonewall riots in New York City, a response to what was then routine police harassment of LGBT people. Some 75 Googlers, family members and friends marched with several hundred members of New York's Lesbian, Gay, Bisexual and Transgender Community Center. Hundreds of Googlers also joined other U.S. celebrations in Pittsburgh, Chicago, and San Francisco.

Earlier this month, around 50 Googlers and friends gathered to celebrate at Europride, Europe's best-known Gay Pride celebration. This year it was in Zürich, Switzerland. After weeks of sunshine, on the morning of the parade it began to storm, but that didn't deter our intrepid Googlers from being out at 6:30am turning a 28-ton truck into a rainbow-colored nightclub on wheels. Hundreds of nuts, bolts and gallons of helium later, the truck was transformed, the sun came out and we were ready to march through the city streets, cheered on by a crowd of 50,000.

Google is a company that supports its LGBT employees, taking a public stand on issues that are important to our community. This is not the first year that Google has supported Pride, and it will certainly not be the last. We hope you enjoy this photo album of our global celebrations.

*LGBT stands for lesbian, gay, bisexual or transgendered people and is also intended to include people who identify as queer, asexual or intersexed, amongst others.

Posted by Cynthia Yeung, Partner Strategy Team

Google heads to grade school: New resources for K-12 teachers and students

2009-06-30T09:07:00.000-07:00

We use the Internet all the time: at home, at work (especially at Google!), on the move, and, increasingly, at school. We believe that the Internet and cloud-based tools are a key part of a 21st century classroom, helping students learn and teachers teach in collaborative and innovative ways. Students use Google Docs to work on group projects; classrooms use Google Sites to show off their work; and teachers use Forms in Google Docs for instant grading and Google Calendar for lesson planning. Google Apps Education Edition is helping schools build online communities for students, teachers and parents, and we now have 4 million students using Google Apps Education around the world.

This week the Google Apps Education team is launching a few new ways to make it easier for K-12 schools to use Google Apps, and attending the National Education Computing Conference (NECC) in Washington D.C. To help address schools' email security needs, Google Message Security (GMS) will be offered free to current and new eligible primary and secondary schools globally that opt in by July of next year. GMS filters out email messaging threats, and education IT departments can customize the filtering rules and group messaging lists to suit their schools. We're also launching the Google Apps Education Community site for educators and students to share tips and ideas for using Google Apps in their classrooms, as well as the Search Education Curriculum and a Google Apps Education resource center with more than 20 classroom-ready lesson plans for teachers. We'll be adding more to these resources going forward.

If you're at NECC this year, come visit the Google team in booth #3148. If not, the teaching and learning continues with some cool presentations and lesson plans on the Google Apps Education Community site, or you can learn more at google.com/a/edu.

Posted by Dana Nguyen, Google Apps Education team

Media and citizens meet in the YouTube Reporters' Center

2009-06-29T10:50:00.000-07:00

This is the first of a series of posts from YouTube's news and politics blog, Citizentube. -Ed.

YouTube is the biggest video news site on the Internet, and at no time in our site's history was that more apparent than in these last two weeks of the crisis unfolding in Iran. As hundreds of thousands of Iranian citizens took to the streets of Tehran to protest the national elections, the government kicked out foreign journalists, leaving citizens themselves as the only documentarians to the events unfolding there. We've been highlighting many of these videos and keeping track of the latest developments on our YouTube news and politics blog, Citizentube.

Though the circumstances in Iran are unique, this isn't the first time that citizens have played a crucial role in reporting on events around the world. Burmese citizens uploaded exclusive video footage to YouTube during the protests in Myanmar back in 2007; people in China's Sichuan province documented the devastating and historic 7.8-magnitude earthquake of 2008 in real-time; and eyewitnesses to the shooting of young Oscar Grant by Oakland police forces captured the event on their cell phone cameras and uploaded videos to YouTube for the world to see. Citizens are no longer merely bystanders to world events. Today, anyone can chronicle what they see and participate in the news-gathering process.

Though it's the phenomenon of citizen reporting that YouTube is probably best known for, we also have hundreds of news partners who upload thousands of videos straight to YouTube every day. You can see lots of these on our news page at youtube.com/news. Many of these organizations have used YouTube in unique ways, like asking the community to submit questions for government officials, providing a behind-the-scenes look at traveling with the Obama press corps and accepting video applications for a reporting assignment in West Africa. We believe the power of this new media landscape lies in the collaborative possibilities of amateurs and professionals working together.

And so today, we're launching a new resource on YouTube to help citizens learn more about how to report the news, straight from the experts. It's called the YouTube Reporters' Center, and it features some of the nation's top journalists sharing instructional videos with tips and advice for better reporting. Learn how to prepare for an interview; or how to be an investigative reporter from the legendary Washington Post journalist Bob Woodward; or how to report on a global humanitarian crisis from Nick Kristof of the New York Times. All of the videos are available on the YouTube Reporters' Center channel.

Posted by Olivia Ma, YouTube News and Politics

Extending Google services in Africa

2009-06-29T06:12:00.000-07:00

At Google we seek to serve a broad base of people — not only those who can afford to access the Internet from the convenience of their workplace or with a computer at home. It's important to reach users wherever they are, with the information they need, in areas with the greatest information poverty. In many places around the world, people look to their phones, rather than their computers, to find information they need in their daily lives. This is especially true in Africa, which has the world’s highest mobile growth rate and where mobile phone penetration is six times Internet penetration. One-third of the population owns a mobile phone and many more have access to one.

Most mobile devices in Africa only have voice and SMS capabilities, and so we are focusing our technological efforts in that continent on SMS. Today, we are announcing Google SMS, a suite of mobile applications which will allow people to access information, via SMS, on a diverse number of topics including health and agriculture tips, news, local weather, sports, and more. The suite also includes Google Trader, a SMS-based “marketplace” application that helps buyers and sellers find each other. People can find, "sell" or "buy" any type of product or service, from used cars and mobile phones to crops, livestock and jobs.

We are particularly excited about Google SMS Tips, an SMS-based query-and-answer service that enables a mobile phone user to have a web search-like experience. You enter a free form text query, and Google's algorithms restructure the query to identify keywords, search a database to identify relevant answers, and return the most relevant answer.

Both Google SMS Tips and Google Trader represent the fruits of unique partnerships among Google, the Grameen Foundation, MTN Uganda and local organizations*. We worked closely together as part of Grameen Foundation's Application Laboratory to understand information needs and gaps, develop locally relevant and actionable content, rapidly test prototypes, and conduct multi-month pilots with the people who will eventually use the applications have truly been a global effort, and created with Ugandans, for Ugandans.

We're just beginning. We can do a lot more to improve search quality and the breadth — and depth — of content on Google SMS, especially on Tips and Trader. Google SMS is by no means a finished product, but that's what's both exciting and challenging about this endeavor.

Meanwhile, if you're curious about what Google is doing in Africa, learn more at the Google Africa Blog.

Update: Corrected link to YouTube video for "rapidly test prototypes".
____
*BROSDI, (Busoga Rural Open Source and Development Initiative), Straight Talk Foundation, Marie Stopes Uganda.

Posted by Joe Mucheru, Head of Google Sub-Saharan Africa, & Fiona Lee, Africa Project Manager

Outpouring of searches for the late Michael Jackson

2009-06-26T14:39:00.000-07:00

At Google, we are moved by the life and untimely passing of Michael Jackson. As word spread of his death, millions and millions of people from all over the world began searching for information about the pop icon. The following chart shows the meteoric rise in related searches around 3:00pm PDT:

Search volume began to increase around 2:00pm, skyrocketed by 3:00pm, and stabilized by about 8:00pm. As you can see in Google Hot Trends, many of the fastest rising search queries from yesterday and today have been about Michael Jackson's passing (others pertained to the death of another cultural icon, Farrah Fawcett). People who weren't near a computer yesterday turned to their mobile phones to check on breaking news. We saw one of the largest mobile search spikes we've ever seen, with 5 of the top 20 searches about the Moonwalker.

The spike in searches related to Michael Jackson was so big that Google News initially mistook it for an automated attack. As a result, for about 25 minutes yesterday, when some people searched Google News they saw a "We're sorry" page before finding the articles they were looking for.

Michael Jackson led an amazing and controversial life in the public eye. Many of us have a "Michael Jackson story." Mine is that he actually taught me how to moonwalk — thanks to many an hour I spent in front of the television trying to mimic his performances. Regardless of your story or personal opinions about this astounding performer, global interest in the King of Pop is undeniable.

Posted by R.J. Pittman, Director, Product Management

We have a winner for the Google Photography Prize

2009-06-26T10:54:00.000-07:00

Huge congratulations to Daniel Halasz from Hungary, who was awarded the Google Photography Prize this week. This was a global student competition to create themes for iGoogle. More than 3,600 students from across the world entered, and a couple of weeks ago we asked you to vote on the shortlist. The six finalists who got the most public votes were Amelia Ortúzar (Chile), Fahad AlDaajani (Saudi Arabia), Matjaz Tancic (U.K.), Mikhail Simin (U.S.) and Vesna Stojakovic (Serbia) — congratulations to all of them! From that group, a jury of respected art critics and artists chose Daniel as the winner. They also gave a special commendation prize to Aliyah Hussain from the U.K.

You can see the work Daniel and the other finalists submitted at the Saatchi Gallery in London until Sunday, June 28th. Come by if you're in town, or have a look at their photographs on google.com/photographyprize, where you can also add them to your iGoogle homepage.

Posted by Posted by Louise Rigby, Consumer Marketing Team

Google Voice invites on their way

2009-06-25T09:32:00.000-07:00

A couple of months ago we announced Google Voice, a service that gives you one phone number to link all your phones and makes voicemail as easy as email. We are happy to share that Google Voice is beginning to open up beyond former GrandCentral users. If you requested an invitation on the Google Voice site or previously on GrandCentral, keep your eye out for an invite email.

Once you receive your invitation, just click on the link and follow the instructions to setup your new Voice account. To help you find a Google number that is personalized to you, we've added a number picker that lets you search by area code and text. See if you can find a number that contains your name, a specific word or a number combination.

To learn more about Google Voice, check out the video below. If you haven't signed up for a Google Voice invite, make sure to get on the list by leaving us your email address at www.google.com/voiceinvite.

Posted by Craig Walker and Vincent Paquet, Product Managers, Google Voice